Thank you for your interest in pre-ordering an item from our small business. Below we hope to answer any questions you might have regarding the pre-order process.

What is a pre-order?
Pre-orders are items that are currently not in stock, but will be released at a future date. We offer pre-orders so that you, the customer, will know that you will receive that item when it is released. Estimated ship dates for the pre-order item is located in the description.

How long will it take to arrive?
Unless otherwise specified, it usually takes 4-8 weeks for these items to arrive to us from the manufacturer. Once we receive the merchandise, the pre-ordered items will be shipped to you within 1-3 business days. You will receive an email confirmation once your item has shipped with a tracking number. If you ordered numerous items in your pre-order we will ship once your complete order is in stock. Please note that some items may arrive before others. 

When will you charge me for my item?
To secure your item, you will be charged at the time of purchase.

Can I cancel items that I have pre-ordered?
Yes, you can. Please note that cancelled pre-orders are subject to a 20% cancellation fee.

Another store received the item I pre-ordered already. Why hasn’t mine shipped out yet?
Each retailer receives items at different time frames from the manufacturer. The time we receive a product can vary from up to 4 weeks from other retailers. Please be rest assured that if you placed your order, we will ship your item as soon as we receive our shipment. Please follow us on instagram @comicbookclothing for shipping updates.

My pre-order delivery date has moved out to another month. What’s going on?
Please note that pre-order release dates are always subject to change. Sometimes things happen on the manufacturer's side that causes shipping delays. Also please note that due to the COVID-19 pandemic, release dates have varied constantly. We will update each item’s description as we receive information to reflect date changes and email you directly if there is a change longer than 4 weeks. 

Are you an authorized Loungefly retailer?
Yes we are! We have been a Loungefly partner since 2019. 

Loungefly.com already released my pre-order. I thought I would be the first to receive it.
Loungefly.com is owned by the manufacturer of Loungefly and therefore they are able to put merchandise up on their site for sale before it even ships out to retailer partners. The good news is that if it is on Loungefly.com then we should receive it within a week or two and can ship the items out to you ASAP!

We hope this helps in your pre-ordering decision. If you have any other questions, please contact us at help@comicbookclothing.com. Thank you for choosing our small business.

-- CBC Apparel and Accessories