Thank you for your interest in Pre-Ordering from our small business! Below we hope to answer any questions you might have regarding the Pre-Order process.
What is a Pre-Order?
Pre-Orders are items that are currently not in stock but will be released at a future date. We offer Pre-Orders so that you will receive that item when it is released and not have to worry about it selling out elsewhere and not receiving it. Estimated ship dates for Pre-Orders are located in the description and are subject to change by the manufacturer.
How long will it take to arrive?
Once we receive the Pre-Ordered items we will ship them to you within 1-3 business days. You will receive an email confirmation once your item has shipped with a tracking number. If you ordered numerous items in your Pre-Order we will ship once your complete order is in stock. Please note that some items may arrive before others.
When will you charge me for my item?
To secure your item, you will be charged at the time of purchase.
Can I cancel items that I have Pre-Ordered?
Yes. Please contact us at email@example.com. Please note that canceled Pre-Orders are subject to a 20% cancellation fee.
Another store received the item I Pre-Ordered already. Why hasn’t mine shipped out yet?
Each retailer receives items at different time frames from the manufacturer. The time we receive a product can vary from up to 4 weeks from other retailers. Please be rest assured that if you placed your order, we will ship your item as soon as we receive our shipment. Please be sure to sign up for our email newsletter where we continuously update you on shipping updates and changes to estimated ship dates.
My Pre-Order delivery date has moved out to another month. What’s going on?
Please note that Pre-Order release dates are subject to change by the manufacturer. Due to stresses on the manufacturing side from the COVID-19 pandemic, shipping delays, and supply chain issues, release dates have varied constantly. We will update each item’s description, send out email alerts, and update our Pre-Order Update Page with new information as soon as we receive it from the manufacturer.
Are you an authorized Loungefly retailer?
Yes we are! We have been an Authorized Loungefly Retail Partner since 2019.
Loungefly.com already released my Pre-Order. I thought I would be the first to receive it.
Loungefly.com is owned by the manufacturer of Loungefly and therefore they are able to put merchandise up on their site for sale before it even ships out to retailer partners. The good news is that if it is on Loungefly.com then we should receive it within a week or two and can ship the items out to you ASAP!
We hope this helps in your Pre-Ordering decision. If you have any other questions, please contact us at firstname.lastname@example.org. Thank you for choosing our small business.
-- CBC Apparel and Collectibles
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